Case Management Certificate

The Case Management Certificate is a job-ready pathway for entry-level roles, including Case Manager Assistant, Care/Service Coordinator, Client Navigator, or Intake Specialist across community agencies, schools, healthcare, and nonprofits. Students practice employer-valued skills: gathering client information, assessing needs, planning services, navigating benefits and resources, maintaining accurate records, upholding confidentiality and reporting rules, coordinating with agencies, and de-escalating crises. Graduates leave with practical tools, professional ethics, and the confidence to support individuals, families, and communities from first contact through follow-up.

Requirements

General Requirements:

Concentration Requirements:

Total Credits: 21

Program Learning Outcomes

Students who complete this certificate will be able to:

Analyze the historical evolution, philosophical underpinnings, and contemporary landscape of human services systems and social problems within the United States.
Describe the underlying principles and possible causation of social problems and analyze strategies for change.
Apply an understanding of human behavior to examine one’s own conduct as well as the behavior of others.
Identify core principles in the human service field, including the values and ethics of the profession.
Demonstrate entry-level case management skills, including intake, documentation, confidentiality, mandated reporting awareness, referral/resource navigation, and interagency collaboration.
Use digital (and AI-enabled) tools responsible for information gathering, documentation, scheduling, and service coordination-adhering to privacy, security, and ethical standards.